The aim of this agreement is to ensure that the appropriate elements and commitments are in place to provide the provider (s) with consistent IT support and consistent provision by the service provider or providers. A Service Level Agreement (SLA) is a contract between a logistics service provider and a customer that generally measurably determines the services that the logistics service provider will provide. Many logistics service providers make ALS available to their customers. More recently, the logistics services of large companies have taken on the idea of writing a service level agreement in order to measure, justify and perhaps compare the services provided to their customers (users in other services within the company). Certain basic metrics or key performance indicators (KPIs) that may specify THE SLAs include: By putting their respective electronic signatures below, the parties agree to conclude, apply and retain the entire transport service contract for the agreed duration. PandaTip: This area of the transportation agreement model defines your responsibilities as a carrier. Directly below, the “Customer Responsibility” section defines your client`s responsibilities in relation to this model of transport service agreement. PandaTip: This model section defines the penalties your customer is entitled to if delivery is delayed due to your own fault or negligence. The customer pays for transportation costs, such as toll roads, gymnasiums or unforeseen road taxes. Any losses incurred during transport between the loading point and the final destination are deducted from the transport bill. In the event that the theft of a truck of armed men, or any other person with firearms, the case will be immediately reviewed in collaboration with local law enforcement.

The service provider is not responsible for such a loss resulting from armed attacks until the investigation is closed and the case is closed. This can be modified or extended by the written agreement of both parties. In the event of a disagreement resulting from this treaty, the parties agree to negotiate an agreement on that agreement or, if an agreement is not reached, mediation disagrees before submitting a case. This agreement describes the parameters of all IT services covered, as they are understood among themselves by the main stakeholders. This agreement does not replace existing procedures and procedures unless expressly stated. delays in the event of “force majeure” where one or both parties to the contract are unable to meet its obligations under this treaty; no party is responsible for the termination of the contract. The customer is then responsible for calculating the payment with the rate per tonne per kilometre to the point where the transport was interrupted. The customer is responsible for providing a detailed bill of lading of all items provided for transport.

There should also be a QBR or quarterly Business Review on the carrier you choose. It should also be a contract with agreements and milestones. A specific SLA/KPI document follows. This comprehensive document must be presented in phases, as it is broad and has been agreed as a win-win document. Important comment: Always use cooperation and trust your relationship with a logistics provider. Not everything is a cost or price discussion. Let the logistics provider show you that they are working as a professional in this win-win partnership.